Lolitaknot FAQ

Questions listed below are frequently asked by our customers. Hope these also can help you learn us more. For anything else, please feel free to contact us, and we will get back to you in 24 hours as soon as possible.

General

Q: What's the benefit of register?

A: Register with us and have a account, you could check order status and details from your account, keep shipment address, and become higher level members to get discount. Learn about our member benefits here >>>Lolitaknot Member Benefits.

Q: Cloud I check my order status without logging in my account or purchase as a guest without an account?

A：Yes, you can. We will email you the order number and also send you the order number to your account if you have a account, and then you can use the order number to check your order status at any time without logging in account as followings:

Note: If you purchase Lolita items from us without creating an account, we will send you the tracking number to the email that you used to place the order when your order is shipped.

Step1: Copy the order number from the email we send to you when you place an order.

Step2: Click "Tracking" button at the right top of our store and paste the order number to check like below:

Q: Could I check items prices in my currency, instead of USD?

A: Of course you can, there’s currency selection at the top left corner to change all items prices to your preferred currencies.

Q: Cloud I check site content in different language?

A: Yes, we install google translate API to provide you lots of different language translation, and you can choose your local language to check site content. (Note: google translate API can't guarantee accurately correct translation, and so if there are any small translation mistake, hope you can understand, thanks!)

Payment

Q: Which payment methods do you accept?

A: We now accept paypal, credit card, e-check, wire transfer and western union. Please learn more about our payment methods here >>> Lolitaknot Payment Methods.

Q: How do I pay by credit card? I don’t have a paypal account.

A: When checkout at our store, please select “PAYPAL” as pay method. After getting to secure payment page, there’s a button at bottom of the page saying: “Pay with Debit and Credit card”. Click that and you will get the credit card submission form.

Q:What is wire transfer?

A: Wire transfer is a kind of off-store payment. After order at our store, you need to do the transfer either through your bank online portal, or a bank counter local.

Q: What is western union?

A: Western union is a kind of off-store payment. After order at our store, you need to do the transfer either through western union official site, or a western union office at your local. After transfer of payment, please get us the information needed.

Q: Could I pay in other currencies rather than USD?

A: Yes, you can. We support many currencies to pay. You can check the "Currency Change Button" on the top the site.

Q: Why do I need to give a phone number?

A: We would really appreciate if you could leave a valid phone number when order. It's required by shipper - they may need to contact you to schedule a delivery time. We won't use it for anything else.

Q: Is my payment safe?

A: Yes, your payments are received mostly through paypal, and if anything, you could always file a dispute, but we don't really think that's needed as we do business with honest. Our products photos are on real goods, and we try to make the description as accurate as possible. Just in case there's anything, we are always here to help.

Q: I select wrong payment method. What could I do?

A: If you selected wire transfer or western union, then found credit card, e-check or paypal is more convenient, it is no problem to change that. Just contact us and we will send you a new invoice to pay.

Q: Will Lolitaknot.com charge me without my permission?

A: No, our payments online are received through paypal, we don’t keep your financial information, nor keep the right to charge you more. Just in case if we need some extra fee(mainly for extra material fee of custom tailor at size bigger than XXL), we will email you about it, then you need to pay it.

Shipping

Q: What shippping methods do you accept?

A: We accept DHL, UPS, FedEx, TNT, EMS and Post Office Airmail currently. If you want us to ship out your pack by Other shipping methods, please contact us, we'd like to discuss it with you and will let you know the corresponding shipping fee.

Q: What's the difference between airmail and other shipping methods?

A: Airmail shipping is through post office and takes 15-32 weeks; while through DHL/Fedex/EMS, which takes about 3-5 working days for shipment.

Q: Why is airmail higher priced than premium sometimes?

A: Because airmail is mainly for pack under 1kg, and obviously cheaper especially for items under 0.5kg. We are also putting in efforts to lower the shipment fee as much as we can.

Q: Where could I find out the shipping fee?

A: At each product's detailed page, there's a shipping fee estimator. Click it and then select your country, and then you will get a shipping fee quote. There's no obligation to complete the order by doing that, so feel free to play with it.

Q: How could I track my order shipping status?

A: Please learn about your order shipping tracking here >>> Lolitaknot order shipping tracking

Q: Could I still keep track of my order shipping status if I don't register?

A: Yes, after your order placed, we will email you an order summary, and after shipment there will be email of shipping track code. You could always check with us for order shipping status, or any questions, contact us through email, Facebook or Twitter.

Q: When will my order arrive?

A: Your order's arrival time is process time plus shipping time. We tried to list the arrival time at each product's detail area. If you have a deadline, please make sure to leave it in comment area when checkout.

Q: What should I do if I want to exchange/cancel my ordered items?

A: Within 24 hrs after your order, it's alright to cancel or exchange. After 24 hrs, because we already go ahead processing for you a while, there may be some premium, especially for the custom tailor items. Learn more here >>Lolitaknot Cancel & Exchange.

Note: If order has already benn shipped, we can't do exchange or cancel anymore

Q: Could I request shipping address change for my order?

A: Yes, before shipment it's free; after shipment, please contact us to communicate about that. There may be extra shipping fee according to your address changed. So be careful to get us a valid shipping address.

Note: If the address change is caused by shipper's mistakes, there's no extra fee.

Q: What should I do if I get wrong items?

A: Although this really seldom seldom happens, if we do make a mistake, please email us within 3 days after you get the pack, and we will discuss about the solutions. If we make a mistake, we will be responsible.

Note: Because we view images at different computers, there may be slight color deviation, that's not quality issue. We do try to make colors of pictures as accurate as possible.

Q: Do you ship worldwide?

A: Yes - we ship worldwide. You can check your shipping fee via the "Shipping Estimator" on each product detail page.

Q: Could I use PO/APO address for shipping?

A: Yes, but we could only ship with EMS for PO address, which is delivered through post office. EMS often takes about 7-12 days for shipping time.

Q: Is sign required when shippers deliver my pack?

A: Yes, all shippers we use now request a sign. If it's not convenient, there are several ways to get around it:

*If you have a mailbox, you could leave a pre-signed note there.

*You could call shippers with your pack track id, and ask them to deliver at your convenient time.

*You could call shippers with your pack track id, and ask them put it at a neighbor's.

*You could call shippers and ask for pickup by yourself.

Note:These requests could only be initiated at your side, which is a rule by shippers.

Q: Could I ask shippers help me keep my pack for a while, if I am not home?

A: Yes, but there's often a time limit. Fedex could only keep it 7 days, and more or less for other shippers. After that, they will either destroy the pack, or return it. If this happens, please notice we can't be responsible.

Pre-order Items

Q: What is pr- order?

A: Pre-order means the item(s) you got are not in stock yet, still in tailor process. You would need to wait for certain time to get your item. Pre-order price is often lower than formal price; more importantly some items are no longer available after pre-order. You can check all pre-order items by click ”pre-order” at the navigation bar of site top.

Q: When cloud I receive my pre-order items?

A: We try our best to deliver your order asap. For pre-order items, it needs to take 15-30 days or more time to ship to you because we need to tailor. Hope you can understand. You can check the detailed time on each pre-order product page.

Custom Size Tailor Service

Q: Cloud I customize size, color and styles?

A: For lolita dress, coats, top, we only support size customization. For lolita footwear, we can support style customization like shoes heel, heel height and etc. Please leave me a note or contact us when you need customization service.

Q: Where cloud I check all customization items lolitaknot support?

A1: Click “Custom Tailor” under the main categories including "Lolita Dresses", "Lolita Coats" and "Lolita Top"at the navigation bar of site top.

A2: For footwear custom tailor, on each product detail page, click "Customized Requirements" button under the "Color and Styles" to write down your custom tailor requirement and send to us.

Q: When cloud I receive my customization order?

A: We try our best to deliver your order as soon as possible. For custom tailor items, it also needs to take 15-30 days or more time to ship because we need to tailor. Hope you can understand. You can check the detailed time on each customization product page.